Frequently Asked Questions


What do I get ?
You will get an email containing a link to download the software in one easy click, making it easy for you install the tools. You will also get a list of support options, including phone support numbers (1-800 & direct line), that you can call to troubleshoot any issues you might have. If you can't locate your purchase confirmation email, to lookup your purchase or get direct support online or by phone, use this link.

Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Simply contact us by email, by phone or through live web-chat function located in the email confirmation you will receive. If your looking for a way to contact support online, use this link.

What kind of support can I expect?
We have 3 teams offering support around the clock and 7 days a week. answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues on first contact or your money back! You will get clear concise answers back in record time! You can contact our technical support team by email, and by phone.

Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Our registration process and payment pages are 100% secure and managed by Upclick (one of the Internet’s largest payment processor).

How long will it take to download a product?
The download is tiny, just a couple of megabytes, even if you still have a low speed modem expect at most from a few seconds to a few minutes.

I thought the software was free. Why am I being asked to pay?
The software is free. You are paying a very small fee for the online help, included phone support and the hosting of the downloadable file.

Does it matter that I connect to the internet through a proxy?
In most cases, no. However, we advise you to contact your network administrator to do the needful, if any change is the network settings is required.

My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.

I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory.

I've finished reading the FAQ. How do I sign up?
If you are not currently registered with our website, please click here to sign up.

Why do I need DVD Shrink?

Why do I need DVD Shrink?

The first preventative measure is encryption. Most DVD titles are encrypted, which prevents you from either copying them to your hard drive, or if you manage to do so, being able to play the resulting files. DVD Shrink overcomes this problem with built-in decryption algorithms.
Can it back up my collection with DVDshrink

Can it back up my collection?

Most DVD video titles are simply too large to fit, without modification, onto a single recordable DVD-R disk. DVD Shrink overcomes this problem by modifying or "shrinking" the data from your original DVD.
Get perfect backups with DVDshrink

Get perfect backups.

Shrinking a DVD doesn't get much simpler than this. Put DVD into DVD-ROM and then Choose either either a Full Disk (1:1) or a main movie only. It willl analyze DVD, encode video files , and finally burn a copy of the dvd to DVD±R media. Thus you have a excellent quality dvd of your original DVD.